Order Tracking Process

Confirmation Email

Once your order is placed, you will receive a confirmation email with your order details. Please keep this email for your records

Order Tracking Process

Shipping Notification

When your order is processed and shipped, you will receive another email with your tracking number. This email will also include a link to track your package.

Order Tracking Process

Track Your Order

Click on the tracking link provided in your shipping notification email or alternatively you can This will direct you to the shipping carrier's website, where you can see the current status of your package and its estimated delivery date.

Alternatively, you can visit our website to view the status of your shipment.

Order Tracking Process

Delivery Updates

You will receive updates on your package's status as it moves through the shipping process. Keep an eye on your email for notifications from the shipping carrier.

Alternatively, you can visit our website to view the status of your shipment.

If You Have Issues Tracking Your Order

Delayed Tracking Information

Sometimes tracking information may take a while to update. If your tracking number isn't showing any updates, please allow 2-5 business day for the carrier to scan and update the shipment status.

Lost or Stalled Packages

If your tracking information hasn't updated for several days, or if you believe your package may be lost, please contact our customer service team at support@soullive.store or click the here. We will work with the carrier to locate your package and provide you with the necessary assistance.

Contact Us for Help:

If you have any questions or need further assistance with tracking your order, our customer service team is here to help. Reach out to us via email at support@soullive.store or click the link here

We hope this information helps you stay informed about the status of your order. Thank you for shopping with Soul Live!

World Wide Shipping

We offer worldwide shipping to bring our products to you, no matter where you are. Enjoy fast and reliable delivery to your doorstep.

Customer service

We're here to help! If you have any questions or need assistance, please reach out to our customer support team. We're dedicated to providing you with the best service possible.

Quality Assurance

We ensure top-quality products through rigorous inspections and premium materials. Your satisfaction is our priority, guaranteeing excellence in every item.

Secure payment

We accept various payment methods including credit/debit cards, PayPal, and other secure online payment options.